When you trust Dream Home Lenders with your personal and credit related information, we know you expect us to protect it and keep it safe.
We are committed to protecting your privacy and will comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles and the Privacy (Credit Reporting) Code 2014. They govern how we collect, use, hold and disclose your personal information and how we ensure it is accurate and secure.
This policy applies to Dream Home Lenders companies.
What is personal and credit related information?
Personal information is any information or opinion about you, which identifies you or from which you can reasonably be identified.
Credit related information includes identification information as well as information about your financial and credit situation and history, e.g. the types and amounts of loans you hold and loan applications you make, your repayment history, requests for information about you from credit providers and mortgage insurers, credit defaults, court proceedings and personal insolvency as well as information that has been derived about you by credit reporting bodies, such as a credit report.
What kinds of personal information do we collect and hold?
The information we seek to collect about you depends on whether you are an investor or borrower with us. We will always collect your name, address, contact details, date of birth and nominated bank account. We also collect credit related information about our borrowers.
If you do not provide us with the information we ask for, we may not be able to deliver our services effectively or at all.
How do we use your information?
We use your personal information to provide our products and services to you including the following:
Establish your identity and assess your applications for our products and services
Price and design our products and services.
Tell you about products and services offered by Dream Home Lenders our preferred suppliers that we believe may interest you. If we contact you it may be by mail, email, SMS or social media. You may ask us not contact you for marketing-related purposes by emailing us at info@dreamhomelenders.com.au.
Administer our products and services and manage our relationship with you.
Manage our risks and help identify and investigate illegal activity, such as fraud.
Conduct and improve our businesses and improve our customers’ experience.
Comply with our legal obligations and assist government and law enforcement agencies or regulators.
What laws require or authorize us to collect personal information?
We are required by law to collect the following information:
Certain identification information about you – by the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth);
If you have applied for credit or provide a guarantee, certain information about your financial position under the National Consumer Credit Protection Act 2009 (Cth).
If you are an investor in a Dream Home Lenders investment product, we will ask you for your tax file number. You are not obliged to provide us with your tax file number, but if you choose not to, we may be required to withhold tax at the highest marginal rate from your investment returns.
How do we collect personal information?
We collect most personal information directly from you, for example, when you apply for or use a product or service or talk to us in person or on the telephone. We ask borrowers to allow us to collect information from their service providers such as banks and we also collect information about borrowers from credit reporting bodies.
We may collect information about you from others, such as your adviser or broker. We will generally only do this with your consent.
We may also collect information about you that is publicly available, for example from public registers or social media, or made available by third parties.
We do not generally collect sensitive information (a special type of personal information) about you, but if we do we will ask for your consent where required by law.
We also collect information from you electronically. If you log into the Dream Home Lenders website we may collect information from you to confirm your identity. So that we can better tailor information and products to your needs, when we send you email messages, we may use technology to identify you so that we can know when you have opened the email or clicked on a particular link in the email.
When you use our website, tablet or mobile applications, we may collect information about your location or activity including the date of and time of visits, which pages are viewed, how you as the user navigate through the website and interact with the webpages (including fields completed in form and applications), IP address, telephone number, information about the device used to visit our website and whether you’ve accessed third party sites. Some of this information is collected using cookies.
How do we hold and manage personal information?
Much of the information we hold about you will be stored electronically in secure data centres located in Australia and owned by either Dream Home Lenders, our external service providers. Some of your information may be stored in paper files.
We use a range of physical and electronic security measures to protect the security of the personal information we hold. For example:
Access to our physical premises and information systems is controlled through identity and access management.
Technology solutions are utilized to protect against unauthorized access or disclosure.
Employees are bound by internal information security policies and are required to keep information secure.
All employees are required to complete training about information security and privacy.
To satisfy our legal obligations, we may need to retain your information, however we will not retain your identifiable personal information longer than is permitted under Australian law.
